FAQ
Questions owners ask first.
For employers
Do I need to write a job description?+
No. Orla, our AI hiring partner, or our team asks the questions and writes the role brief for you. You approve it before we screen anyone.
Who is Orla?+
Orla is our AI hiring partner. She runs the role interview with you, screens operators with written questions and video answers, and drafts your short list. A person on our team checks and approves every step before anything reaches you.
How does the AI intake work?+
You chat with Orla for a few minutes about what's eating your week. She asks one question at a time, then writes your role brief: tasks, tools, 30-day goal, hours and overlap. You approve it or ask for changes.
What time zones do operators cover?+
Our first operator pool is in Pakistan (PKT, GMT+5). Many operators work US and Canadian business hours, and every brief sets the hours of overlap you need. We only short list people who can cover them.
Why aren't you the cheapest?+
Cheap hires cost you in redo work, re-explaining and re-hiring. We price for people who pass a real skills test on your tools, and that's still well below a US hire.
Who pays the operator?+
You pay one hourly rate through us. Our fee is built in, and we handle paying the operator.
Who manages them day to day?+
You do. They work on your priorities. If you'd rather have them managed for you, that's VA Hub PRO.
What if it doesn't work out?+
In the first 30 days we replace them free, for any reason. If they quit later, we find you someone new at no extra cost.
How fast do I get a short list?+
[TO CONFIRM: target time to short list]. Your role brief comes within 24 hours of your interview.
How many operators are on a short list?+
Usually three operators scored against your brief [TO CONFIRM once supply allows].
How do you test operators?+
Every operator takes a skills test on the tools your role uses, then an interview. We score them on five published criteria: role skill, communication, reliability, experience, and availability and fit.
Can I hire them outside the platform later?+
[TO CONFIRM: buyout rule]
Who has access to my logins?+
[TO CONFIRM: NDA, access and security policy]
Is there a contract or minimum term?+
[TO CONFIRM: contract and minimum terms]
What's the difference from VA Hub PRO?+
With The Operator Exchange you hire direct and manage the operator yourself. VA Hub PRO places and manages operators for you, including QA and performance.
For operators
Is it free to join?+
Yes. Operators never pay to join. The employer pays.
What do you test?+
A short screening with Orla, a role-specific skills test on the real tools the role uses, an interview, and our five-part scorecard.
Who is Orla?+
Orla is our AI application guide. After you apply, she answers your questions about the process and asks a few questions about your work by chat or voice. Then you record two short video answers. A person on our team reviews everything and makes the decision.
What do I need?+
Reliable internet, a working camera, a short Loom intro video (1 to 2 minutes) and clear English communication.
How and when am I paid?+
The client pays us one rate and we pay you. [TO CONFIRM: payout method and schedule]
Your next hire, without the hiring.
One conversation. A brief we write with you. A short list of people who already passed.
Get my short listRather not manage them yourself? VA Hub PRO will.